Terms of service


OVERVIEW 

This website is operated by Plat Institute. Throughout the site, the terms “we”, “us” and “our” refer to Plat Institute. Plat Institute offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS 

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We make every effort to ensure that the descriptions, usage guides, and data on this site are accurate and reliable. However, the material on this site is provided for general information only. Any reliance on the material on this site is at your own risk. This site may contain certain historical information, which is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Prices will not change for orders that have already been finalized and accepted.

SECTION 5 - PRODUCTS, DEVICES, AND STATUTORY WARRANTIES 

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

  • Statutory Legal Warranty (Spain/EU): In accordance with Spanish Consumer Protection Law (Real Decreto Legislativo 1/2007), all physical hardware, electronic devices, and accessories sold on this site are covered by a mandatory legal guarantee of conformity for a period of three (3) years from the date of delivery. If a device or accessory is defective or fails to conform to its technical descriptions, the consumer has a right to a repair, replacement, price reduction, or a complete refund, completely free of charge.

  • Food Products (VOM Formula): Our edible mixtures and formulas are manufactured, packaged, and labeled in compliance with EU food safety standards. The allergen warnings are clearly stated on the packaging: Contains: EGG. May contain SOY, MILK, and NUTS. By purchasing the VOM Formula, you acknowledge your responsibility to review these allergen disclosures prior to consumption. Plat Institute is not liable for allergic reactions where the label accurately reflects these food components.

SECTION 5.1 - RIGHT OF WITHDRAWAL (CANCELLATIONS AND RETURNS) 

If you are a consumer residing within the European Union, you have a statutory right to withdraw from your purchase contract within 14 calendar days without giving any reason, subject to specific regulatory exceptions.

Our complete operational procedures regarding return shipping, processing times, and eligibility rules are governed strictly by our Refund Policy.

  • Exception for Food Products: In accordance with Article 103 of the Spanish Consumer Law, the right of withdrawal does not apply to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they have been unsealed by the consumer after delivery. Consequently, opened packages of VOM Formula cannot be returned or refunded unless found to be defective prior to opening.

SECTION 6 - INTERNATIONAL SHIPPING, CUSTOMS RESPONSIBILITIES, AND RIGHT OF REIMBURSEMENT 

For all orders shipped outside the European Union (including, but not limited to, the United Kingdom and the United States), the purchaser is recognized as the importer of record and must comply with all laws and regulations of the destination country.

  • Duties and Taxes: Prices listed on our website exclude local customs duties, import VAT, brokerage fees, or clearance tariffs applicable in non-EU jurisdictions. All such fees are determined by destination customs offices and are the sole financial responsibility of the customer.

  • Abandonment and Carrier Penalties: If a customer refuses delivery of a shipment due to unexpected import fees, fails to provide necessary documentation to customs authorities, or abandons the package at destination, the shipping carrier frequently applies return penalties, storage fees, or destruction costs directly to Plat Institute.

  • Right of Reimbursement and Pre-Authorization: By finalizing your order and explicitly checking the Terms and Conditions agreement box at checkout, you acknowledge that you are bound by these terms. In the event that a delivery is rejected or abandoned due to outstanding customs liabilities, you agree to fully indemnify Plat Institute for any subsequent courier fees or return shipping surcharges billed to us. This agreement constitutes an explicit pre-authorization for a secondary transaction exclusively covering unpaid destination import charges and carrier penalties. Plat Institute reserves the statutory right to deduct these documented costs directly from any pending product refund or charge the original payment gateway account used during checkout.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 8 - OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

SECTION 9 - THIRD-PARTY LINKS 

Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 11 - PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; or (l) to alter, mix, or misuse our edible products with unauthorized substances or chemicals outside of our official documentation and tutorials, constituting a health hazard. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, or error-free.

Nothing in these Terms of Service shall exclude or limit Plat Institute's statutory liability for death, personal injury, or health complications proven to be directly caused by product defects under mandatory Spanish and European consumer safety laws, or for losses caused by our fraud or gross negligence.

For all other claims not involving health, physical injury, or gross negligence, and to the absolute maximum extent permitted under Spanish consumer law, our total liability to you for any claim arising out of a commercial transaction shall be strictly capped at the total financial amount paid by you to us for the specific product or device giving rise to the claim.

SECTION 15 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Plat Institute and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 - SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW AND JURISDICTION 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain. If you are a consumer residing within the European Union, any legal disputes or actions arising from transactions on this site may be brought before the competent courts of your place of domicile or residence.

SECTION 20 - CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at product@vom-edible-cloud.com.

Our contact information is posted below:
Plat Institute, S.L.
Cami de Mas Maso, s/n.
Sant Jordi Desvalls, Girona, 17464, Spain
product@vom-edible-cloud.com
+34 972729240
NIF: B56384555 · VAT: ESB56384555